Refund policy
RETURN & REFUND POLICY
30-Day Return Policy
We want you to be satisfied with your Dead Shift purchase. Return requests may be submitted within 30 days of confirmed delivery.
To be eligible for a return, the product must be in its original condition, with all included parts and accessories, and must not show damage caused by installation, mounting, modification, misuse, or normal wear.
To request a return, contact our support team with:
- Your order number
- Reason for the return
- Photos of the product and its condition
Returns must be approved before being sent back. Please do not send products to an address without receiving return instructions from our support team.
Unless the product arrived damaged, defective, or incorrect, customers are responsible for applicable return shipping costs. Original shipping charges, if any, are non-refundable.
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times after issuance vary by financial institution.
Damaged, Defective or Incorrect Orders
Please inspect your order upon delivery. If your Backseat Bones™ arrives damaged, defective, missing components, or you receive the incorrect item, contact us promptly with your order number and clear photos of the issue.
Depending on the circumstances, we may provide replacement components, a replacement product, or a refund.
Cancellations
Orders begin processing shortly after purchase. We cannot guarantee cancellation or modification after an order enters fulfillment. Contact us as soon as possible if you need to request a change.